Support
If you have a question, that we haven't answered below or still need/want more info, please contact EOC.EducationQueries@nwas.nhs.uk and we'll do our best to help.
Getting started
Courses
- Can I repeat a course?
- Can I download a course or work offline?
- The interactive scenarios won't play.
- Will I get a certificate?
- Can I give you feedback?
Account Settings
- How do I change my username/password?
- I submitted a request to reset my password, but I didn’t receive an email with instructions. What should I do?
Getting started
Registering is simple and FREE. Simply CLICK HERE and complete the registration form. Your account will be created instantly and you will be able to start learning straight away.
Why do you ask for my personal details? What do you with my data?
We ask for a few details like sector, gender, year of birth, etc to help us monitor use of the platform and to help us determine what courses will be of most use for our learners. We hold your data for the lifetime of your account. We will never share your data with any third party. Your name/details will never be publicly shared. For more information on why and how we store data, please refer to our Privacy Policy.
Courses
You will have access to all the course materials for the duration of your subscription period even if you complete the course. Your subscription is valid for 12 months from purchase and allows for a maximum of three attempts of each interactive scenario. On completion of the third attempt, the interactive scenario will be locked and you will no longer be able to access it.
Can I download a course or work offline?
Course content is not available to download however there are links to additional learning material that may be downloaded.
The interactive scenarios won't play.
In order to play the videos and interactive content, you will need:
- current version of Google Chrome, Internet Explorer or Safari
- Windows 7+ or OS X+
- Check your browser settings to make sure both JavaScript and cookies are enabled
- Internet connection with 1+Mbps
Make sure to close other tabs, browsers and programmes while streaming your content. It may also help to hard-wire your Internet connection, instead of using a wireless network connection.
Yes! You will receive a certificate upon completion. Please note that the name on the certificate will be based on the full name you enter when you register. You can edit your certificate name at any stage BEFORE course completion via your account dashboard. Certificate name changes cannot be made once the certificate has been issued.
Yes! We welcome your feedback. At the end of each course, you will be asked to complete an end of course survey where you can share your feedback on the course content and the platform. If you have additional feedback, or questions that are unanswered in this FAQs section or that can't wait till the end of your course, please email us: EOC.EducationQueries@nwas.nhs.uk
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Account settings
How do I change my username/password?
The email address you registered your account with is your username. You can change your username and password from your Account dashboard once you've logged in. If you've forgotten your password, you can request a password reset via the "Forgot password?" link under the login button on the Login page.
I submitted a request to reset my password but I didn't receive an email with instructions. What should I do?
- Check your email address. We will send your password reset instructions to the email address you provide, ensure that it is typed correctly and that it matches your account username.
- Check your junk/SPAM folder in case the password reset email has been filtered out or blocked by your spam/junk settings.
If you still can't find it, please contact EOC.EducationQueries@nwas.nhs.uk and we'll be happy to help.